Your Ultimate Back to Beauty School Guide

Back to school season is here and the first day of school can be nerve-wracking, especially if you don’t know what to expect. That’s why we’ve put together this guide for you! We’ll go over different tips, checklists, and more! We hope that with this you’ll be able to focus on what matters; making your first day of beauty school a success!

8 Things I Wish I Knew Before Starting Beauty School

Deciding to go to beauty school is an exciting one! Here at The Salon Professional Academy (TSPA), we see how excited our students are to start their beauty school journeys! However, when it comes to beauty school, there are a lot of things to consider. What program you’ll study, how you’ll pay for it*, and what schedule fits yours. Before jumping into your beauty education, here are eight things our students wish they knew before starting beauty school.

5 Things To Do Before Your First Day of Beauty School

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Your first day of beauty school is going to be both fun and informative. We want your first day with us to be a success, that’s why we are sharing the five things you should do before your first day! This way you’ll be able to focus your attention on meeting new people, soaking up all the information, and setting your long-term goals!

How to Prepare for Beauty School During High School

friends preparing for school together

Back to school season is here and it can be an exciting time! Especially for you high school seniors. Right now, you’re probably considering your higher education options. If you’ve always had a passion for beauty then enrolling in beauty school may be a great next step for you. Luckily, there are plenty of things you can do in high school that can prepare you for beauty school.

Checklist For Enrolling at TSPA San Jose

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There’s a lot that goes into enrolling in beauty school. While it can be exciting, it can also be a little overwhelming. We want to help you get started and relieve some of that additional stress. That’s why we’ve created a checklist on everything you need to know before enrolling at The Salon Professional Academy, San Jose.

What Kind of Student Are You? [Quiz]

what kind of student quiz

Right now, you’re probably seeing a lot of back-to-school commercials and deals. Whether you’re excited about school starting again or not, the type of student you are can make an impact on your education. While there isn’t a bad type of student, knowing which type you are can help you with things such as studying and homework. You can find out which type of student you are with our back-to-school quiz!

Paying For School: Everything You Need to Know

blonde woman with hair down

Here at The Salon Professional Academy, we proudly offer financial aid to those who qualify. However, did you know that you need to submit your Free Application for Federal Student Aid (FAFSA®) every year? With back to school happening, now is the perfect time to figure out your school financials. For additional information on our finance options, check out Paying For School: Everything You Need to Know.

Why Choose The Salon Professional Academy San Jose?

inside of a salon

With back to school season happening now, we understand that you probably have considered your beauty school options. So why choose The Salon Professional Academy, San Jose? Our programs are designed to help you learn the skills you need to be successful in the beauty industry.

Learn More About Us

Have you been thinking about enrolling in beauty school? This is your sign to do it! If you’re ready to start your future in beauty, contact us to speak with someone from our admissions team and schedule a tour with us. We look forward to meeting you and helping you start your beauty journey!

*Financial aid is available to those who qualify.

How to Deal with “Bad” Clients as a Hairstylist

As a hairstylist, you will spend a lot of one-on-one time with clients. Most of them will hopefully be enjoyable to work with and making them look. After all, making other people look and feel their best is incredibly rewarding. Plus, the unique social environment of a hair salon can make you feel closer to your community and even lead to lasting friendships and connections.

But like any job where you deal with customers regularly, you will run into a few “bad” clients from time to time. Some clients may be continuously late to appointments, rude, or have unreasonable expectations.

Hairstylists must learn how to deal with these types of clients professionally. A negative interaction with a client can harm their business- especially in an industry where loyalty, customer satisfaction, and word of mouth recommendations.

Here are some tips from our team of experts on dealing with unpleasant clients as a hairdresser.

1.    Focus on Clear Communication

As a hairstylist, you oversee your services. So, you must be clear on what clients can expect.

A client may become rude and abrasive when they don’t receive the hairstyle they wanted. So, it’s essential to actively listen to your client’s hairstyling requests before performing any services. Be sure to reiterate what the client is saying to ensure you are both on the same page about the cut, style, and treatment the customer wants.

If a client requests anything unreasonable, you must be clear about what they should expect. For instance, if a client intends to go from brunette to platinum in just one session, you must politely explain that the process takes longer and walk them through it.

It’s also a good idea to make sure that your clients know the prices of your services. Again, being direct about what clients should expect helps to clear up confusion and frustration.

2.    Practice with All Kinds of Clients

The saying “practice makes perfect” certainly applies to dealing with unpleasant clients.

Hairstylists who had the opportunity to practice on different types of people in beauty school will learn how to interact appropriately. Cosmetology programs that focus on hands-on learning give students a better understanding of handling unsatisfied and frustrated customers.

The cosmetology program at The Salon Professional Academy focuses a lot on hands-on learning. Our students will practice hands-on training on real clients in our student salon* while being overseen by a licensed instructor. In our student salon, our instructors teach students how to communicate and interact with clients. This is so they will be prepared for a real salon environment.

3.    Make Customer Service a Key Part of Your Business

Customer service is an essential part of the overall salon experience. As a hairstylist, you are the primary interaction your clients will have, and it’s up to you to create a great experience and loyal clientele. According to a recent report, nearly 3 out of 5 consumers agreed that good customer service is the key to long-term loyalty. So, no matter how difficult your client is- you must remain friendly, pleasant, and professional.

Here are a few tips on how to handle unpleasant clients through great customer service.

Hear Your Client Out:

No matter what your client is upset about, they need to be heard. Interrupting your client can lead to more frustration. Letting your clients voice their concerns without interruption lets them know that you care.

Stay Calm:

Even if you are frustrated with a client, you need to speak to them respectfully. For example, if your client voices a complaint, use language that valid empathetic language such as, “I understand your concerns, issues, etc.” You must also remain calm when dealing with a chronically late customer to appointments or cancels regularly. Let the customer politely know of company policies.

Offer Solutions:

If you are in a situation where a client is unsatisfied with your service, offer them a solution. This might include redoing the service, discounted pricing, or asking someone else to step in. Dealing with “bad” clients requires a commitment to effective customer service and patience. Learning how to handle unpleasant clients is a great way to challenge yourself to be a better hairstylist.

Are You Interested in Becoming a Hairstylist?

If you are looking to pursue a career as a hairstylist, you must enroll in a local beauty school that will set you up for success.

The Salon Professional Academy in San Jose provides students with a comprehensive understanding of cosmetology theory, customer service skills, and practical hands-on training. Every lesson is meaningful to our student’s future careers. That’s why we focus heavily on making our students feel comfortable serving real-life clients in a salon environment.

If you are interested in pursuing a career as a hairstylist in California, we invite you to learn more and enroll!